Cancellation & Refund Policy
Effective Date: October 2026 • Version 1.0 (Operational Baseline)
This policy outlines how ticket cancellations, booking transfers, and reservation expirations are executed within the application. These rules align with Nigerian commercial interstate transport conventions and our active backend booking services. Formal legal approval by the business owner and legal counsel is required prior to public launch.
Non-Refundable
Once payment is successfully processed, ticket fares cannot be refunded as cash.
Supported
Passengers may request rescheduling to an alternative departure on the same corridor.
Auto-Expires
Reservations expire automatically if checkout is not completed within the payment timer.
1. Non-Refundable Policy on Paid Tickets
Because motor park seat allocations are committed directly to coach operators upon ticket issuance, all completed and paid bookings on Corpers Transolution are strictly non-refundable. We do not provide cash or card refunds for passenger cancellations, missed departures, or changes in personal travel schedules.
2. Booking Transfers & Schedule Rescheduling
While tickets are non-refundable, Corpers Transolution supports trip transfers to help passengers adapt to changing travel schedules:
- Corridor Transfer: You may transfer your confirmed ticket to another scheduled departure operated on the exact same origin-destination corridor, subject to seat availability.
- Pre-Departure Timing: Transfers must be initiated prior to the scheduled departure time of your original trip. Under platform operational controls, trips that have already departed cannot be transferred. (Note: Any specific hourly cutoff windows prior to departure remain subject to formal operating transport company policy confirmation).
- Self-Service & Support Channels: Confirmed passengers can transfer their booking directly using the self-service transfer tool in their passenger dashboard or request assistance through our passenger Support desk.
- Fare Differential: If transferring to a coach with a higher fare tier, any fare difference must be resolved before the new boarding pass is issued.
3. Expiration of Unpaid Reservations
When you select a seat during trip checkout, the platform temporarily holds the seat in your name to prevent double-booking. If the payment is not completed before the countdown timer expires, the reservation is automatically cancelled and released back to the general seat inventory. No charges are incurred for expired, unpaid reservations.
4. Operator-Initiated Cancellations or Postponements
In rare circumstances where a transport company postpones or cancels a scheduled departure due to unforeseen mechanical, weather, or highway safety conditions:
- Passengers receive immediate status notifications via SMS, email, or in-app notification.
- Passengers are automatically prioritized for rebooking on the next available coach departing on that corridor.
- Alternatively, passengers receive a full platform booking credit voucher applicable to any future trip on the network.
5. How to Execute or Request a Booking Transfer
Passengers can initiate a trip transfer through either self-service or assisted channels prior to departure:
Option A: Self-Service Transfer (Recommended)
Navigate to My Bookings, select your confirmed booking, and click "Transfer Booking". You can view all eligible scheduled departures on the same corridor, pick your preferred seat on the new coach, review any fare difference, and confirm your updated pass immediately.
Option B: Passenger Support Desk
If you require terminal or dispatch assistance, open a ticket via the Support Desk under Trip & Seat Transfers with your Booking Reference (PNR). Our team will assist with coordinating with the terminal dispatcher.
6. Payment Errors & Duplicate Billing
If your bank account was debited via Paystack without a corresponding booking confirmation being generated, or if duplicate billing occurred due to network disruption during checkout, please submit your transaction reference to our payment support desk immediately:
Payment Reconciliation Desk
support@corperstransolution.com